All prices are in NZD, (unless specified) exclude freight and GST, and are subject to change without notice (Error & Omissions Excepted).
CONSUMER GUARANTEES ACT
If you are buying goods normally bought for personal, domestic or household use, you may have certain rights under the Consumer Guarantees Act 1993 (Consumer Guarantees Act) that cannot be excluded or limited. These terms do not limit or alter your rights under the Consumer Guarantees Act (other than in the circumstances permitted under that Act). You can find more information about your rights under the Consumer Guarantees Act at the Ministry of Business, Innovation & Employment’s website (www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act) and the Commerce Commission’s website (comcom.govt.nz/consumers/your-rights-as-a-consumer).
1. PERSONAL INFORMATION
In this policy, “personal information” means the same as it does in the Privacy Act 1993 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
2. DISCLOSURE OF PERSONAL INFORMATION
No personal information will be provided to any third party and will not be used for marketing purposes
3. PROTECTION OF PERSONAL INFORMATION
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorized access or modification. If you suspect any misuse or loss of, or unauthorized access to, your personal information, please let us know immediately.
4. CREDIT CARD SECURITY
We do not store, or process credit cards. eWAY Online Payment Gateway processes our credit card transactions for New Zealand.
DELIVERY & SHIPPING
All goods will be shipped from Auckland to all cities/ rural areas within New Zealand Only.
Goods will be delivered through NZCouriers within 1-2 business days from the time when the funds are received.
All transactions will be charged in New Zealand dollars.
RETURNS AND CANCELLED ORDERS
Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7-day exchange policy (excludes special order items). If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on the value paid at the time of purchase. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery. Special order items are excluded and cannot be returned / exchanged if you change your mind/purchase the wrong product by mistake.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, we will supply the correct product (where it is available) or issue a credit. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply:
to supply the correct product the incorrect product will first need to be returned to us;
we will need to be notified within 7 days of purchase / delivery;
the incorrect product supplied must be in resalable / unused condition.
Products damaged in transit
If your product has been damaged during transit to your delivery address, we will replace your product (if it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 24 hours of delivery in order to be eligible for a replacement, credit or refund.
Products that are faulty upon arrival / first use or otherwise
If the product you received is faulty upon arrival or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either repair or replace your product, or issue a credit / refund. Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 7 days of purchase / delivery.
Express warranty – Products that are faulty within the warranty period
Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, we will repair or replace your product or issue a credit / refund where a suitable replacement is not available. In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us (NB there is no specific warranty period under the Consumer Guarantees Act).
Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.